PCH Shared Humanity: Addressing the System Gaps Between Patient and Provider Experience - 2026

Saturday, April 18, 2026, 8:00 AM - 12:00 PM, Phoenix Children's Conference Center, Room 101-104, Phoenix , AZ


AMA PRA Category 1 Credits™ (3.50 hours), Non-Physician Attendance (3.50 hours)

Join us for a dynamic exploration of patient and provider experience through the lens of human connection. This conference brings together leading voices to share research, personal stories, mentorship insights, and practical strategies that shape meaningful healthcare experiences. Participants will reflect on why patient experience matters, learn from high-performing providers, discover approaches to feedback and resilience, and collaborate on actionable next steps.Together, we’ll strengthen the balance of patient and provider experience to advance the shared human experience of care.

1. Explain the balance between patient experience and provider experience, and how both intersect within the broader concept of human experience.
2. Reflect on the human side of healthcare by considering organizational and personal perspectives on why patient experience matters.
3. Describe key characteristics of high-performing providers in patient experience and analyze how these lessons can inform their own practice.
4. Examine the role of mentorship and peer connection in fostering human connection and sustaining both patient and provider experience.
5. Apply practical strategies for receiving and responding to patient experience feedback in ways that support resilience, compassion, and professional growth.
6. Collaboratively develop actionable next steps to advance patient and provider experience within their own practice and organizational context.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of The University of Arizona College of Medicine - Tucson and Phoenix Children's. The University of Arizona College of Medicine - Tucson is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The University of Arizona College of Medicine - Tucson designates this Live Activity for a maximum of 3.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Refund and Cancellation Policy

The organization holding the activity reserves the right to cancel or postpone this program if necessary. We are not responsible for other costs incurred such as non-refundable airline tickets or hotel penalties.

Accessibility Statement
 
University of Arizona College of Medicine - Tucson Office of Continuing Medical Education is committed to ensuring that its programs, services, goods and facilities are accessible to individuals with disabilities as specified under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Amendments Act of 2008.  If you have needs that require special accommodations, including dietary concerns, please contact the CME activity coordinator.

Mitigation of Relevant Financial Relationships

University of Arizona College of Medicine - Tucson Office of Continuing Medical Education adheres to the ACCME's Standards for Integrity and Independence in Accredited Continuing Education. Any individuals in a position to control the content of a CME activity, including faculty, planners, reviewers or others are required to disclose all financial relationships with ineligible entities (commercial interests). The CME office reviewers have nothing to disclose. All relevant financial relationships have been mitigated prior to the commencement of the activity.